FAQ

This FAQ covers common order and customer-service questions for the CeraVe storefront.

Where Do You Ship?

We ship from the United States and currently deliver to addresses within the United States.

How Long Does Delivery Take?

Orders usually process within 1-3 business days. Standard U.S. shipping usually takes 3-7 business days after processing.

Is Standard Shipping Free?

Free standard shipping is available on all U.S. orders. Expedited shipping, when available, may cost extra at checkout.

Can I Return An Order?

Eligible items may be returned within 30 days from delivery if they meet the condition requirements in our Return & Refund Policy.

How Do I Contact Customer Service?

Email service@secureus.shop. Customer service hours are Monday-Friday, 9:00 AM-5:00 PM local time, excluding U.S. federal holidays.